Terms of Use

Gravity Media Solutions — Tripoli, Libya · Last updated: July 2026

These terms govern use of the Gravity internal platform and the social-media management services we provide to our business clients.

1. The service

Gravity provides content management, reporting, and public-comment replies on behalf of its business-account clients, under an existing service agreement.

2. Connection and permissions

When connecting an account, the client grants Gravity limited permission to view public metrics and reply to comments on their posts. This permission is voluntary and may be revoked at any time from Facebook or Instagram settings, without affecting other services.

3. Responsibility for content

The system suggests replies from the client's approved information, and a staff member reviews them before sending. No reply is sent automatically without the client's written agreement, and only routine questions are answered automatically. A reply states a price or availability only from the price list or inventory the client provides (an Excel file, Odoo or a Google Sheet). It states a price only if the client allows it. It never states quantities, only "available", "limited" or "currently unavailable". If the inventory has not been updated for more than 3 days, no price or availability reply is sent automatically. Complaints, medical and legal matters always go to a person and are never answered automatically, and automatic sending is never enabled for healthcare clients. The client remains responsible for the accuracy of the information and prices it provides.

4. Acceptable use

• Data is used solely to serve the account it was granted for.
• The platform may not be used for any purpose that violates Meta's policies or applicable law.

5. Termination

Either party may terminate the service with notice. On termination, access tokens are deleted and any automated replies stop.

6. Contact

For any question about these terms: info@gravity.ly.